Vitasign · Privacy Policy

At Vitasign FS (“we”, “our”, “us”), your trust matters. This policy describes how we collect, use, and protect your information when you use our mobile app and website vitasignfs.com — developed specifically for customers in the UAE.

1. Information we collect

To process your orders and provide you with natural wellness products (like Magnesium Glycinate, Vitamin B Complex, and Vitamin C) we collect:

📦 Order & account data

Name, email, phone, delivery address (UAE), order history. Used to fulfill your purchases and provide free shipping.

🔐 Payment information

PEV secure payment data is processed directly by our PCI‑compliant partners. We do not store credit card details.

📱 App usage

Interaction with products, blog reading (e.g., articles about stress, sleep, magnesium), and preferences to improve your experience.

📞 Support communications

Conversations with our 24/7 team – used only to assist you and enhance service.

2. How we use your information

✅ Process and deliver your supplement orders (free shipping included).
✅ Communicate about order status, promotions, and wellness content (you may opt out anytime).
✅ Personalize your app experience — recommend products based on your interests (e.g., magnesium for muscle pain).
✅ Improve our website, app, and blog articles (like the ones about vitamin B complex and heart health).
✅ Comply with legal obligations in the UAE.

3. Data sharing & third parties

We do not sell your personal information. Limited data is shared only with trusted partners who help us operate:

Payment processors (PEV secure): to handle transactions.
Delivery partners: to ship your order across the UAE.
Analytics tools: to understand app performance (anonymized).

All partners are contractually bound to protect your data and comply with UAE data protection standards.

🇦🇪 Local commitment: Vitasign FS operates exclusively in the UAE. Your data is processed with respect for local regulations and is primarily stored within the region. By using our app, you consent to this transfer.

4. Your choices & rights

You can always:

📧 Update or correct your account details in the app.
📞 Contact our 24/7 support to request deletion of your personal data (subject to order record retention).
🔔 Opt out of marketing emails via the unsubscribe link.
🍪 Manage cookies via your browser settings (our website uses only essential cookies).

We will respond to all legitimate requests within 7 working days.

5. Data security

We implement industry-standard measures, including encryption (SSL/TLS), access controls, and regular security audits. Your payment is protected by PEV secure technology – the same badge you see on vitasignfs.com.

While we strive for perfection, no online transmission is 100% secure. We encourage you to keep your login details private.

6. Children's privacy

Our supplements and content are intended for adults (18+). We do not knowingly collect information from minors. If you believe a child has provided data, please contact us immediately.

7. Changes to this policy

If we update this privacy page, we will notify you via the app or website (with a new “effective date”). We recommend you review it periodically.

📬 Contact us

If you have any questions about your privacy or would like to exercise your rights:

📧 privacy@vitasignfs.com
📞 +971 4 123 4567 (24/7 support)
🏢 Vitasign FS FZCO · Dubai Silicon Oasis, UAE

Our support team is available 24 hours a day, 7 days a week – in English and العربية.

🌿 vitasignfs.com ملتزمون بحماية خصوصيتكم. لأي استفسار، تواصلوا معنا على مدار الساعة.

vitasign privacy policy